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The Excellent Intranet Cost Analyzer
Not finding information can be expensive.
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There is a cost to not finding information. Although it's impossible to measure the exact cost of employees not finding information on a company's intranet, the tool below will give a ballpark figure.
Instructions:
1. Enter the number of a company's employees.
2. Enter the average number of intranet pages each employee visits per day.
3. Enter the average number of seconds of confusion per page a company's intranet users will experience. That is, the number of seconds a user says "This isn't what I'm looking for." or "Dammit! I'm lost." A typical range is between 5 and 20 seconds.
4. Enter the average employee's annual salary.
5. Push the Calculate button.
6. Results appear in the box below.
Methodology
What the cost analyzer is doing is simple. It (i.) calculates the total number of seconds per year a company's employees waste looking for information on a poorly designed intranet; (ii.) calculates a company's per-second cost of employing an average employee*; and then (iii.) multiplies the two numbers. Granted, it's rough, but it does shed some light on the cost of not finding information.
* The cost analyzer asks for the average employee's salary, but then doubles that amount to reflect the fully-loaded cost of an employee.
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| intranet usability projects pay off |
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